SHIPPING & RETURNS
Melanie Simon Skincare ships to addresses in the fifty United States from Los Angeles, CA.
We offer free UPS Ground on all orders shipping to the contiguous US.
All unopened and unused products may be returned within 14 days of purchase for a refund of the original purchase price
Please email firstname.lastname@example.org for a Return Authorization (RA) request, and ship the returned product(s) to:
Melanie Simon Skincare
4200 Park Boulevard #265
Oakland, CA 94602
If a refund is applicable, credit will be applied back to original card, if purchased directly from the manufacturer. If original purchase was made from a third party, your credit will be issued via check, and will be mailed within 2-4 weeks after receiving the returned product. An immediate refund MAY be available by returning your Melanie Simon Skincare product to the retailer of your original purchase.
Please note that Melanie Simon Skincare does not permit the return of or offer refunds for:
- Products purchased new from unauthorized distributors, or through unauthorized distribution channels
- Items that are not defective, unless unopened and unused (within 14 days)
- Products purchased more than two years ago
- Products returned without a valid itemized receipt
- Shipping charges
- Products returned without an RA (Return Authorization) number will not be accepted.
It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. Melanie Simon Skincare does not assume responsibility for lost or stolen product being returned for a refund without an RA number.
If you have any questions or concerns, please contact Melanie Simon Skincare customer support at email@example.com.
Melanie Simon Skincare reserves the right to update this return policy at any time.